This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Username or Email Password. If you are looking for Liveops Agent Portal Okta? Liveops offers work from home in customer service and sales. Keep in mind, the more you service, the higher your earning potential! The background check requires a $24.99 processing fee paid directly to our vendor. Goodbye long commutes, rigid schedules, and busybody managers. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Health, Dental & Vision. Grow your home business through Liveops client network, working with the brands you know and love. (sales@liveops.com) Press & Media. Login to know the status of the ticket. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Across the country. Okta was leaps and bounds ahead of all the other providers, says Myers. The typical military family moves every two or three years. Its a good company depending on the project you are on. Then, this is the place where you can find some sources which provide detailed information. Guide customers through the claims process. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Earning potential. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Browse case studies, customer service tips and other helpful resources for enterprises. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Flexibility. Want to become a Liveops agent? You can also manage cookies in your browser settings. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Liveops | Okta . Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Connect contractors to affordable commercial insurances. Take our quick quiz and well recommend our top client matches for you. Be a superhero sales agent with great earning potential. Whats it like to be self-employed and provide virtual contact center services? Or, if, No college? Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Liveops is a recognized thought leader in the virtual contact center and customer service industries. We understand the complex nature of managing independent contractors. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. HSA and PPO Options National and Local Networks Retirement. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. One where youre provided with free warm leads? Join Liveops Nation and experience the freedom and autonomy of being self-employed! Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Login to track your existing support requests. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Conducting inbound/outbound customer service calls. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. which is why weve been helping companies like yours for over 20 years. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Keith Myers, SVP Business Technology, Live Nation. Support staff employees are great and work hard to keep us busy and motivated. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. I wish there was some type of base pay. Reach out to us. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Were now out of the back room and working with the business to add direct value, Huckabay says. Flexibility. Now we can focus on making sure IT is partnered with the business in everything they do.. Browse case studies, customer service tips and other helpful resources for enterprises. Universal Login. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Well learn about your business and help guide the best solutions based on your needs. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Knowledge Base. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Build a thriving work-at-home business providing remote customer service for top brands. Learn about Liveops Enterprise Solutions Click Here . Remote work is undeniably popular and LiveOps offers that. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. You can actually enable a person to get to an application through the Okta platform. Remember me. Sell top insurance coverage to warm leads (license required). To accept cookies continue browsing as normal. Openforce simplifies your contractor management processes by providing a single platform solution. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Reach out to us. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Liveops Nation Login. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Mobile first. Since you are self-employed, you are in control of your profits and losses. Support. You can also manage cookies in your browser settings. We didnt just evolve the remote contact center model, we revolutionized it. To find out more, read our Privacy Policy and Cookie Policy. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. You dont have to do anything else.. Thats up to you. This means you can choose when, where, and how often to work! Cons. This means you can choose when, where, and how often to work! *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. The cons are being able to work in your own home. GROW YOUR BUSINESS Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Everyone else we spoke to claimed they were cloud-based but they weren't. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We couldnt have done it without Openforce. . Get Directions Use your email address or username and password to sign into your WebCE learning center account. Consider holiday gift experiences. FLEXIBILITY AT SCALE. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Customers sometimes need to speak with a live agent. Password Remember me Or, sign in using: Once the Openforceplatform was in place, a major pressure point was released. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. With Okta we're able to quickly deploy tools to new employees. Managing multiple systems, programs, and screens simultaneously. A wide array of jobs -- many of them well-paid -- don't require a degree.. Copyright 2023 Liveops, Inc. All rights reserved. Autonomy. Qualify and onboard contractors in record time. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Main hustle or side gig its all up to you. Support. But what good is making your own schedule if you cant get a schedule? Still have questions? We cant do this. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Earning potential. It changed what we focus on as IT, he says. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. All rights reserved. Copyright 2023 Okta. By Veronicas pandemic story is unfortunately all too common. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Earning potential. To find out more, read our Privacy Policy and Cookie Policy. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Read more. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Assist customers with orders, questions, and returns. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Scottsdale, AZ 85257. Functionality Add this integration to enable authentication and provisioning capabilities. Their consistency, professionalism and customer service are unparalleled in the industry. You can also manage cookies in your browser settings. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Login to know the status of the ticket. Client opportunities may have additional requirements, including expanded client-specific certification. Yes! Still have questions? As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. They love it because it does what it's supposed to do.. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Scottsdale (headquarters) 1365 N. Scottsdale Rd. And, no calls equals no pay. Pay, Vacation time, You get to work from home. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Okta goes so much further than other providers, Huckabay says. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Login to track your existing support requests. You get to dictate when and how often you commit to providing services. Agent Sign-In. Please update your browser to the latest version on or before July 31, 2020. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. You don't necessarily have calls every . Director of Customer Care, healthcare organization. Rather, you are self-employed meaning you work for yourself, or your business. Secure your consumer and SaaS apps, while creating optimized digital experiences. Flexibility. The integrations looked complex. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Independent Contractor Learn more about how Liveops virtual contact center solutions can scale your business. Find ready-to-work contractors where and when you need them. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. . Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Login - LiveOps Inc. https://join.liveops.com/work-from-home-call-center-jobs/ Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Forgot password? Liveops: Flexibility. Is Liveops nation legit? As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Unlimited Flex Vacation New Parent Leave Protection. You can make money teaching it online. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. View our background requirements here. Hard to get in contact with managers for help. Pros. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Community. Submit an application for an available virtual contact center opportunity. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? . Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? GM Regional Customer Care Operations, major utility. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Find Out How & Apply . I wish there was some type of base pay. The freedom of an entrepreneur. You are paid the the talk/email minute when working so your pay for each day will vary. Check the Eligibility requirements and make sure were currently accepting applications in your state. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. First, check out our frequently asked questions about the agent experience and application process. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Companies across a variety of industries trust Liveops to provide virtual contact center services. about the agent experience and application. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. He sees a role for Okta in all of it. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Easy global collaboration. Learn about Liveops Enterprise Solutions Click Here . Liveops employees can directly contribute to the success of students journeys through college into . When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Its a huge, huge advantage for us, says Myers. Keep contractors happy with accurate payments on time, every time. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. As a lot of people in the company say: it just works. Login. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. To accept cookies continue browsing as normal. Status. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Cons are having to provide your own equipment. Group Linking Link Okta groups to existing groups in the application. Public Relations e-mail (press@liveops.com) Locations. About Liveops Employee benefits & perks. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Which equals no money! If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Copyright 2023 Liveops, Inc. All rights reserved. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Facilitating collaboration and communication with the best available solutions was another key goal. Gift Matching Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Liveops exists to improve people's lives, and . Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Not sure which client opportunity (or opportunities!) Provide support to users of top tax software providers. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Were all looking at the same data one version of truth consolidated in a single repository. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. To accept cookies continue browsing as normal. Its why weve led the industry in virtual flex agent services for more than 20 years. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Companies across a variety of industries trust Liveops to provide virtual contact center services. This is critical, says Huckabay. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Liveops is a legitimate company. We would like to show you a description here but the site won't allow us. Remember me. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Freedom. Copyright 2023 Liveops, Inc. All rights reserved. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Attack Protection. Login. Intelligent Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. process. Learn more about how Liveops virtual contact center solutions can scale your business. Find Out How & Apply . Sound: Must have a sound card installed and be equipped with speakers or headphones. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Apr 04, 22 (Updated: Sep 19, 22) By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. management. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Documenting details of calls and customer interactions. Hello, Liveops. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. McAfee and Norton were almost a tie but by far the most popular amongst agents. Need to plan around other commitments? The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Avoid Recruiting Scams When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Forgot your password? This was a tight category! After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Sign in. Want to become a Liveops agent? Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Suite 390. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Support. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Looks like you have Javascript turned off! LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Independent Contractor management Ditch the paperwork and endless manual tasks. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Are you an employee? Moreover, the site demands that you have all sorts of equipment, which you supply yourself. The world class support of Liveops and unparalleled access to world-renowned clients. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Support. Not everyone will be as precious with your business as you are. Actual earnings may vary depending on client opportunity and support required.